FAQ – Pulirr

Frequently Asked Questions

Which areas do you service? Which areas do you service?

We service Utah county and Salt Lake county. At our own discretion and depending on availability, we may allow bookings in Park City and Heber City.

Are you licensed and insured? Are you licensed and insured?

Absolutely! Pulirr is licensed and insured so you can have peace of mind when we work on one of your biggest assets.

Which package do you recommend? Which package do you recommend?

Home Cleaning

For general cleaning, we recommend the Vanilla package because it provides an affordable range of services that will keep your house looking fresh. See details of what the Vanilla package include here.

For deep and more detailed cleaning we recommend our Royal package. This package is our flagship. It includes all the tasks from Vanilla, plus many other features that will make any dirty home look like new. See our Royal package details here.

For move-in/move-out cleanings, we recommend our Voyager package. This package will make your home spotless and ready for the next chapter. It includes all the tasks from the Royal package plus blinds, inside oven, inside cabinets/drawers, inside fridge, etc. See our Voyager package details here.

Can I pay after the service is done instead of online? Can I pay after the service is done instead of online?

Unfortunately no. We are an e-commerce home service business and require a payment to book our services. Our goal is to make it extremely simple for our clients to book us and pay for the service online.

Which payment methods do you take? Which payment methods do you take?

We take most payment methods from credit cards, debit cards, and even Installments.

How does your installments option work? How does your installments option work?

Our installments option can be selected at checkout.

Our installments allow you to split the cost of our service in 4 interest-free equal payments due every 2 weeks. There are no credit checks or fees. It’s a “Get now, pay later” type of deal and it is awesome!

Do you offer reoccurring cleaning services? Do you offer reoccurring cleaning services?

Yes! We offer weekly, biweekly (bimonthly), triweekly, monthly, every 6 weeks, and even every 8 weeks reoccurring cleaning services.

You can see and book our services directly from here.

If you have questions on how to set it up, feel free to live chat with us through the "Live Chat" bubble on the bottom right-hand corner! You may also call/text us at 801-850-0304 or email us at hello@pulirr.com.

How long are you cleaning packages? How long are you cleaning packages?

All packages include cleaning your entire home. We charge a flat rate to do this. Our team of professionals is trained specifically for quality while going through a sequence of tasks that will ultimately yield a spotless home. We have gotten very good at this. With that said, these are the *estimated completion times for each package:

The Vanilla package goes for at least 1.5 hours, but it may go a bit longer depending on the size of the home.

The Royal package goes for at least 2.5 hours, but it may go a bit longer depending on the size and condition of home.

The Voyager package takes at least 4 hours depending on the size and condition of the home.

We strive to be efficient and thorough with our cleaning so you have a great experience with our company and we get your business again. For that reason, we will try our best to be quick while giving you the best quality.

*Times may vary depending on the size and condition of the home.

Will I owe anything at the end of the service? Will I owe anything at the end of the service?

No. You already paid in full when you booked our service.

The only time you would have to pay anything is if you request any add-ons while we are working on your home. We will let you know of the charges before you decide to move forward.

What are add-ons? What are add-ons?

Add-ons are convenient sub-services that you can add to you cleaning package for a small additional fee.

Add-ons include tasks such as washing, drying and folding laundry (limited to 6 loads); cleaning pet waste and accidents; organizing a very cluttered home, etc.

If you want to see all the available add-ons, see them here.

Do you do offer commercial cleaning services? Do you do offer commercial cleaning services?

We do not currently offer commercial cleaning services. We only focus on our residential customers.

Can I book same day? Can I book same day?

Yes! You can book us with as little as a 2-hour notice depending on availability.

Can I reschedule/cancel a booked cleaning? Can I reschedule/cancel a booked cleaning?

Yes, you can reschedule anytime to a different date.

You may also cancel anytime. Our cancelation policy is pretty flexible. See our cancelation policy to see how the refund process works. Cancelation policy here.

What are your hours of operation? What are your hours of operation?

We work Mondays through Fridays 10AM - 5:30PM. Saturdays and Sundays we are closed.

Do you offer phone support? Do you offer phone support?

Yes, we have 24/6 support to answer any of your questions. We also offer chat support. We take pride on how responsive and fast our support is. We really are there for you.

See our contact page for more details here.

What areas do the packages include? What areas do the packages include?

We charge a flat fee to clean your entire home. This only includes interior.

Do you bring your own supplies? Do you bring your own supplies?

Absolutely! We bring our own eco-friendly and premium products to clean your home. We also bring our own equipment. You do not need to provide anything, unless you prefer that we use your equipment and products.

Do you have a satisfaction guarantee? Do you have a satisfaction guarantee?

Yes! We have a 24-hour satisfaction guarantee. If you're not satisfied with our service, contact us within 24 hours and we will make it right! We will re-clean any trouble areas.