Cancellation & Refund Policy
We require a 48-hour minimum notice for cancellations.
• Cancelations requested before 48 hours from the scheduled service will receive a full refund to the original payment method within 1-5 days from cancelation. No questions asked.
• Cancelations requested within 48 hours from scheduled service will subject to a 25% cancelation fee.
• Cancellations requested within 24 hours from scheduled service are not eligible for refunds. Kindly understand that your booking reserves that time exclusively for you. Our staff gets paid and reserved to provide this service for you, which means that at this point expenses have been incurred. For this reason cancelations done within 24 hours are considered as fulfilled and cannot be refunded.
You may reschedule bookings within 24 hours from the time of service, but at this point the service fee is still non-refundable, only eligible to be rescheduled.
If you have any questions about our cancelation/refund policy, don't hesitate to text/call us at 801-850-0304. We are in the business to have long-term customers who are 100% satisfied!
Reoccurring Service Subscriptions
When you purchase a reoccurring service subscription, you will receive that service as often as you requested the frequency to be. By default, the frequency will based on the date and time of the first service. You can change the frequency and time of service anytime as your needs change. You’re in control of your subscription and we encourage you to take advantage of that flexibility.
Canceling and rescheduling reoccurring appointments must also abide by Pulirr’s cancelation/refund policy as stated above.
Your payment details will be stored securely and can be changed anytime by you.
If you purchase a weekly reoccurring service, you will be charged weekly for that service.
If you purchase a biweekly reoccurring service, you will be changed biweekly for that service.
If you purchase a monthly reoccurring service, you will be changed monthly for that service.
If you do not wish to renew a subscription you can cancel it anytime after the minimum 2-billing periods have been met. If you want to cancel or change your subscription, you can do it at any time from your account. Your order confirmation email also has a link our client portal where subscriptions can be managed. You can manage everything about your subscription from your account, including cancelations, pauses, frequency changes, payment details, etc.
Gift-card Sales
Gift-card sales are are final. Services booked with gift cards can be rescheduled, but not refunded.
Repeated Cancelations & Refunds
To ensure fairness to our team and other customers, accounts with more than 2 cancelations/refunds will incur a 35% fee on the third and future requests. This helps protect our staff from businesses that book services repeatedly just to reserve a spot while exploring other options.
If you have any questions about our cancelation/refund policy, don't hesitate to text/call us at 801-850-0304. We are in the business to have long-term customers who are 100% satisfied!
